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Multilingua - code of practice

Multilingua’s interpreters are impartial, skilled professionals who will observe strict confidentiality at all times.

All of our interpreters are fully trained and asked to sign up to our code of practice which conforms to nationally agreed standards of performance and professional conduct. 

Code of Practice

1) Introduction

Multilingua Devon Community interpreting service (also referred to as 'the service') aims to facilitate communication between Service Providers (also referred to as 'SPs') and members of the linguistic communities, and work to provide wider access and better quality services for black and minority ethnic (BME) communities.  Multilingua is as a resource for minority linguistic communities as well as for SPs.  Community Interpreters (also referred to as 'CIs') attending assignments on behalf of Multilingua are expected to abide by this Code of Practice, to which they are signatories.  The Code sets a framework for interpreting for providers in the public service and voluntary sectors. The objective of the Code of Practice is to make sure that communication across language and culture is carried out consistently, competently and impartially, and that all those involved in the process have clear expectations.

2) Competence

Interpreters appointed by the service are expected to:

3) Procedure

Interpreters appointed by the service will:

4) Ethical and Professional Issues

Interpreters appointed by the service will:

Code of Ethics

Interpreters appointed by Multilingua Devon Community and Translation service (also referred to as 'the service') will:

1) Interpret truly and faithfully what is said, to the best of their ability, between the Client and Service Provider, without anything being added, omitted or changed

2) Under no circumstances attempt to alter the content or the context of the interpretation in order to distort the message conveyed by either the Client or the Service Provider

3) Only undertake an engagement which they are competent to accomplish in a satisfactory manner

4) Only work in the language(s) or dialect(s) in which they have informed the service of their competence

5) Always seek to increase their skills and knowledge within the profession and avail themselves to attend the training courses in order to improve the efficiency and effectiveness of their work

6) Observe impartiality while interpreting and ensure that they are, and are seen to be, in a position of neutrality

7) Treat all information that may come to them in the course of their work as confidential; interpreters remain accountable to the Service; confidentiality extends to both the Service Provider Team and the Multilingua team and all confidential information within these teams will be exchanged on a ‘need to know’ basis

8) Not take personal advantage of any information obtained in the course of the work

9) Not delegate work, nor accept delegated work, but refer the Service Provider and/or the Client back to the service

10) Not accept any form of reward, cash or otherwise, for interpreting work other than payment from the service

11) Throw light on cultural factors, beliefs, assumptions and values in both directions in order to improve the acceptability, accuracy and appropriateness of the service

12) Abide by Multilingua Devon community interpreting service’s Code of Practice

 13) Work to implement and promote Multilingua Devon community interpreting service’s Equal Opportunities Policy.

Child Protection Policy

Multilingua believes that the organisation has a responsibility to protect children.

We recognise that all members of staff and members of the management committee carry a responsibility towards children and their families, particularly with regard to child protection issues.

We will endeavour to keep children safe from abuse. Any suspicion of abuse will be promptly and appropriately responded to.  We will act in the best interest of the child at all times.  To achieve this we will:

Should any Interpreter have concerns regarding possible child abuse, they should contact Multilingua staff. Any concerns should be passed on.

Multilingua will endeavour to:-